Analyst Report: A Best-in-Class Plan for Business Transformation
Download this report and learn Aberdeen's main conclusions to:
- Set the right strategy to effectively deploy and leverage new technologies
- Implement improved business models and processes to succeed
- Map customer journey to improve customer experience and increase customer satisfaction and revenues
- Put in the right plan for business success with key milestones for an effective transformation
Aberdeen Group research has shown that leading organizations are those that are changing their business strategies and capabilities, adopting new business models, and transforming their processes and practices in order to improve customer experience. They are also changing their business strategies and capabilities with the purpose of building innovative and profitable businesses.