Plan Business Transformation and Improve Customer Experience

Analyst Report: A Best-in-Class Plan for Business Transformation

Download this report and learn Aberdeen's main conclusions to:

Set the right strategy to effectively deploy and leverage new technologies
Implement improved business models and processes to succeed
Map customer journey to improve customer experience and increase customer satisfaction and revenues
Put in the right plan for business success with key milestones for an effective transformation

Aberdeen Group research has shown that leading organizations are those that are changing their business strategies and capabilities, adopting new business models, and transforming their processes and practices in order to improve customer experience. They are also changing their business strategies and capabilities with the purpose of building innovative and profitable businesses.

What our customers have to say

"We've supported the business in developing new projects through a representation of the whole pipeline by highlighting only the processes involved."

Cristina Macchi

Quality & Process Innovation Manager

Edison Energia

"Going from a simple process description to a detailed analysis significantly helped us rethink how we do business to make it more effective and customer-oriented."

IT Architect

Crédit Agricole Payment Services

"We evaluated several tools. We purchased MEGA because we wanted to avoid retooling after we achieved the first step, portfolio management. We needed a tool that would grow into our vision for enterprise architecture."

VP of Enterprise Architecture

AIG

About MEGA

Founded in 1991, MEGA is a global software company and recognized market leader for over ten years. The company partners with customers to improve governance and accelerate transformation by leveraging technology. MEGA helps companies better analyze how they can operate and make the right decisions to accelerate the creation of value. The HOPEX Platform connects business, IT, data and risks perspectives in a single place that integrates across an entire company’s ecosystem. The MEGA Services team partners with customers to deliver projects with a pragmatic approach.

Plan Business Transformation and Improve Customer Experience

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Analyst Report: A Best-in-Class Plan for Business Transformation

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