Plan Business Transformation and Improve Customer Experience

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Analyst Report: A Best-in-Class Plan for Business Transformation

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Download this report and learn Aberdeen's main conclusions to:

  • Set the right strategy to effectively deploy and leverage new technologies
  • Implement improved business models and processes to succeed
  • Map customer journey to improve customer experience and increase customer satisfaction and revenues
  • Put in the right plan for business success with key milestones for an effective transformation


Aberdeen Group research has shown that leading organizations are those that are changing their business strategies and capabilities, adopting new business models, and transforming their processes and practices in order to improve customer experience. They are also changing their business strategies and capabilities with the purpose of building innovative and profitable businesses.

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About MEGA

Founded in 1991, MEGA is a global software company and recognized market leader for over ten years. The company partners with customers to improve governance and accelerate transformation by leveraging technology. MEGA helps companies better analyze how they can operate and make the right decisions to accelerate the creation of value. The HOPEX Platform connects business, IT, data and risks perspectives in a single place that integrates across an entire company’s ecosystem. The MEGA Services team partners with customers to deliver projects with a pragmatic approach.