The Aragon Research Tech SpectrumTM for Customer Journey Mapping, 2019

This report provides information on the state of the customer journey mapping tools market and evaluates 27 vendors, among them MEGA International which has been recognized as a leader.

Aragon Research states that 90% of enterprises will significantly improve their customer journeys to compete effectively and tap into new revenue opportunities. Where do you stand?

Download the Aragon Research report to learn:

Why customer journey mapping technologies will help you improve customer experience
What are the key capabilities of a customer journey mapping software: journey map creation and map collaboration, information and emotion capture, visualization and analysis, administration, and methodology assists...
Who are the main vendors for customer journey mapping tools

MEGA is recognized as a leader for offering a comprehensive solution covering all aspects of customer journey mapping and for our holistic approach to customer journey mapping and improving customer experience. MEGA’s solutions allow customer journey mapping initiates to be easily integrated with the overall business strategy and roadmap allowing for a complete, global picture of the organization. With MEGA’s comprehensive lineup of integrated software, businesses can effectively incorporate customer experience and business innovation into the strategic roadmap and achieve business transformation with greater success.

What our customers have to say

"We’ve been able to support the business in the development of new projects, like the launch of new products in particular, through a representation of the whole pipeline by highlighting only the processes involved. This allows us to provide a complete picture of the end-to-end process and all the connections between processes."

Cristina Macchi

Quality & Process Innovation Manager

Edison Energia

"Going from a simple process description to a detailed analysis significantly helped us rethink the way we do business to make it more effective and customer-oriented. We had repositioned our offering in order to be more competitive on the market and it was very beneficial for us to put ourselves in the shoes of both customers and partners."

IT Architect

Crédit Agricole Payment Services

"We evaluated a number of tools. The reason we purchased MEGA is we did not want to retool after we achieved the first step which was portfolio management. We needed a tool that would grow into our vision for enterprise architecture."

VP of Enterprise Architecture

AIG

About MEGA

Founded in 1991, MEGA is a global software company and recognized market leader for over ten years. The company partners with customers to improve governance and accelerate transformation by leveraging technology. MEGA helps companies better analyze how they can operate and make the right decisions to accelerate the creation of value. The HOPEX Platform connects business, IT, data and risks perspectives in a single place that integrates across an entire company’s ecosystem. The MEGA Services team partners with customers to deliver projects with a pragmatic approach.

The Aragon Research Tech SpectrumTM for Customer Journey Mapping, 2019

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