Financial institutions: Aligning Business Strategy and Customer Experience

Banking Services: the power has shifted to consumers

Financial institutions: Business Strategy and Customer Experience

Explore our 3-steps approach to align business strategy and customer experience:

Outline strategic goals and share a clear roadmap to all stakeholders
Map customer's journey and identify interactions that cause disappointment
Redesign processes and data flows that support the envisioned customer experience

Implement the right plan for digitization, improve customer centricity and build a target-state operating model.

Customers are getting exposed to more digital options to fulfill their financial needs. Financial institutions need to clearly assess if their current IT capabilities are supporting business goals to improve the customer experience.

Reinvent your business process to improve the customer experience

New technologies are great opportunities for financial institutions to develop innovative ways to connect to customers, improve processes, and increase efficiency. But these same technologies can also increase the burden on banking institutions. Find a way to handle the complexity and required skill sets of these emerging trends to improve the customer journey.

What our customers have to say

"We've supported the business in developing new projects through a representation of the whole pipeline by highlighting only the processes involved."

Cristina Macchi

Quality & Process Innovation Manager

Edison Energia

"Going from a simple process description to a detailed analysis significantly helped us rethink how we do business to make it more effective and customer-oriented."

IT Architect

Crédit Agricole Payment Services

"We evaluated several tools. We purchased MEGA because we wanted to avoid retooling after we achieved the first step, portfolio management. We needed a tool that would grow into our vision for enterprise architecture."

VP of Enterprise Architecture

AIG

About MEGA

Founded in 1991, MEGA is a global software company and recognized market leader for over ten years. The company partners with customers to improve governance and accelerate transformation by leveraging technology. MEGA helps companies better analyze how they can operate and make the right decisions to accelerate the creation of value. The HOPEX Platform connects business, IT, data and risks perspectives in a single place that integrates across an entire company’s ecosystem. The MEGA Services team partners with customers to deliver projects with a pragmatic approach.

Financial institutions: Aligning Business Strategy and Customer Experience

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Banking Services: the power has shifted to consumers

Reinvent your business process to improve the customer experience

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